Early access
During early access, pricing, limits, billing timing, and included services may differ by founder arrangement, pilot scope, or written agreement.
Zelluvo
Refund and Cancellation Policy
How Zelluvo handles cancellations, founder access, subscriptions, and refund requests.
Subscriptions
Paid subscriptions renew according to the plan, invoice, checkout, or written agreement shown at purchase. Customers are responsible for reviewing plan limits before subscribing.
Cancellation
You may request cancellation through account settings, support, or the agreed billing channel. Cancellation stops future renewals but does not automatically refund past usage unless required by law or agreed in writing.
Refund requests
Refunds are reviewed case by case. Zelluvo may consider duplicate charges, billing mistakes, service unavailability, failed onboarding, or written pilot terms.
Non-refundable items
Setup work, custom imports, bespoke development, consulting, manual support, third-party marketplace costs, carrier labels, API fees, and already-used subscription periods may be non-refundable unless agreed otherwise.
Beta features
Beta, experimental, or limited-release features may change, be paused, or be removed. Access to beta features does not guarantee a refund unless the paid plan specifically depended on them.
Third-party charges
Marketplace fees, shipping labels, carrier charges, payment processor fees, supplier costs, and communication platform fees are controlled by third parties and may not be refundable through Zelluvo.
How to request help
Contact Zelluvo with your account email, company/store name, invoice reference, and a short explanation. Do not send passwords, tokens, or buyer data in the request.